How To Delete Your Account: Step-By-Step Guide

Last Updated on October 20, 2022 by Harrison Brown

If you're looking for a step-by-step guide on how to delete your account, you've come to the right place! In this blog post, we will walk you through the process of deleting your account and explain why you might want to do so.

Keep in mind that deleting your account is a permanent action – once it's gone, it's gone for good! So if you're still undecided about whether or not to delete your account, be sure to read through our reasons before making a final decision.

How To Delete Your Account

1. Withdraw Your Crypto & Money From Your Account

The first thing you'll need to do before deleting your account is to withdraw any crypto or fiat currency that you have stored on the platform. To do this, simply go to the “Withdraw” page on by tapping the home screen, then “Crypto Wallet”, then “Transfer”, and finally, “Withdraw”. Once you have withdrawn your funds, you can move on to the next step. How To Withdraw Account Closure Steps

2. Contact's Support Team

Now that you have withdrawn your funds, you're ready to contact's support team and request that they delete your account. You can do this by sending an email to, or by filling out the contact form on their website.

3. Format Cancellation Email Correctly

When contacting's support team, it's crucial to include “Close Account” and nothing else in the subject header. This will ensure that your email is routed to the correct department and that your request is processed as quickly as possible. In the body of your email, be sure to include your full name, email address, and the reason why you're deleting your account. You can also include any other relevant information that you think might be helpful.

It's important to mention that the email that is associated with the account is the one you're emailing from. That way the team can verify your account ownership.

Email Closure Format Account Closure Email Format

4. Confirm Cancellation Of Account

After you've sent your email, all that's left to do is wait for a response from They will typically get back to you within a few days (usually 5 business days maximum), at which you'll get an email confirming that your account has been deleted. And that's it – you're now officially done!

How Do I Cancel My Debit Card?

1. Open Your Card Section On The App Or Website

Once you are on the main screen on the app or website, switch to the “Card” section. Then, click or tap on the card you want to cancel or freeze.

2. Freeze Your Debit Card

From the card details page, you'll see an option to “Freeze” your card. This will prevent any further transactions from being made with the card, but will not cancel your account.

Freeze Card
Freeze Account

3. Confirm Debit Card Cancellation 

Once your card has been frozen, you can now follow the steps above to complete the account cancellation process. Remember to include your card mention you also have frozen your debit card in your email to the support team, so they can expedite your account closure process as fast as possible. Alternatives


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What Account Information Is Still Kept After Account Closure? will keep some of your personal information for a minimum of five years since it is legally required for compliance obligations.

Will I Still Be Eligible For New Account Sign-Up Bonuses?

No, after you close your account, you will not be eligible for new sign-up bonuses even if you decide to create a new account.

Is There A Fee For Closing My Account?

No, there are no fees associated with deleting your account.

Is There A Fee For Closing My Debit Card?

There is no fee to close your debit card if you do not have a balance on the card. However, if there is a balance on your Visa card and you want your funds returned, a one-time $50 fee will be applied to cover any of the processing costs associated with this action.

How Long Does It Take For My Account To Be Deleted? will typically delete your account within 1-2 business days of emailing the support team, but it can take up to 5 business days in some unique circumstances.

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